Policies
Returns and refunds
DopaBerry's 30-day return window, eligibility rules, and refund timing.
Last updated: August 14, 202630-day return window
You may request a return within 30 calendar days of delivery. Items must be unused, undamaged, and returned with their original packaging and included accessories.
Starting a return
Email hello@dopaberry.com with your order reference and the item you want to return. Wait for return instructions before sending anything; returns sent without authorization may be delayed or refused.
Return shipping
Customers are responsible for return shipping unless an item arrived damaged, defective, or incorrect. Original shipping fees are not refundable. Use a tracked service, as DopaBerry cannot refund a return that does not arrive.
Damaged or incorrect items
Contact us within 7 days of delivery with your order reference and clear photos of the item and packaging. We will review the issue and, when approved, arrange a replacement or refund at no additional shipping cost.
Refunds
Approved refunds are issued to the original payment method after inspection. Banks and card issuers typically take 5–10 business days to post the credit. Items marked final sale at purchase are not returnable unless defective.
Questions?
Email hello@dopaberry.com and we'll help.